Account Deletion Request
We're sorry to see you go! If you'd like to delete your TintTap account and associated data, we're here to help you through the process.
What Data Will Be Deleted?
When you request account deletion, we will remove the following information:
- Game Progress: High scores, achievements, and game statistics
- Account Data: Any profile information we have stored
- Support Communications: Previous support tickets and communications
- Analytics Data: Usage patterns and gameplay analytics linked to your account
- Purchase History: Records of in-app purchases (where applicable)
What Data Cannot Be Deleted?
Some data cannot be deleted due to technical or legal requirements:
- Game Center/Google Play Data: Leaderboard data managed by Apple or Google (you'll need to manage this through their services)
- Aggregated Analytics: Anonymous, aggregated data used for app improvement
- Legal Records: Data required for legal compliance, fraud prevention, or safety
- Transaction Records: Financial transaction records (managed by Apple/Google)
Before You Delete Your Account
⚠️ Important Considerations
- Permanent Action: Account deletion is permanent and cannot be undone
- Local Data: Game data stored locally on your device will remain until you uninstall the app
- Re-downloading: If you reinstall TintTap later, you'll start from scratch
- In-App Purchases: Any ad removal purchases will be lost (contact Apple/Google for refund inquiries)
Alternative Options
Before deleting your account, consider these alternatives:
🎮 Take a Break
Simply stop playing for a while. Your progress will be saved and you can return anytime.
📱 Uninstall the App
Remove TintTap from your device while keeping your cloud-saved progress intact.
🔕 Disable Notifications
Turn off game notifications through your device settings if they're bothering you.
💬 Contact Support
If you're experiencing issues with the game, our support team may be able to help resolve them.
How to Request Account Deletion
📧 Email Request
Send us an email with your deletion request. Include the following information:
- Subject line: "TintTap Account Deletion Request"
- Your Game Center ID (iOS) or Google Play Games ID (Android)
- Device information (iPhone/Android model)
- Confirmation that you understand the deletion is permanent
📋 Online Form
Fill out our account deletion form with your details:
Account deletion form coming soon. For now, please use the email method above.
What Happens Next?
Confirmation
We'll confirm receipt of your deletion request within 48 hours.
Processing
Account deletion will be processed within 7 business days.
Completion
We'll send you a final confirmation once your data has been deleted.
Managing Platform-Specific Data
🍎 iOS / Game Center
To remove Game Center data:
- Go to Settings → Game Center
- Tap your profile
- Select "Privacy & Settings"
- Choose "Clear All Game Data"
📱 Android / Google Play Games
To remove Google Play Games data:
- Open Google Play Games app
- Go to Settings
- Select "Delete account and data"
- Choose "Delete individual game data"
Need Help?
If you have questions about account deletion or need assistance with the process, our support team is here to help:
Support Email: support@techbasi.com
Response Time: Within 48 hours
Business Hours: Monday - Friday, 9 AM - 5 PM
Related Information
For more information about how we handle your data, please review: